Returns Policy
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You can exchange a product within 30 days of delivery but you will have to bear the shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, just contact us at [email protected]
Remember that there will be a deduction made from the total refund amount if the reason for the return is not a result of our error(you received an incorrect or defective item, etc.).
- Shipping fee won't be returned (if the postage was free then you will be charged accordingly to the service that we have used)
- Restocking fee of 10% or greater if the product will not be returned in a new condition (no packaging, scratches, used product etc) then a deduction of up to 50% will be made.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If your address is not listed on the list of the countries that we ship to, then simply contact us at [email protected] and we will draft your order manually and calculate the cost of the shipping exclusively for that order.
